Papaya Playa Project Hotel Tulum, Tulum - Reviews, Rooms Options & Prices 2025

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About the Resort

Km 4.5 Carretera Tulum-Boca Paila, Tulum, Mexico, 77780

Papaya Playa Project is a unique resort in Tulum, Mexico, known for its commitment to sustainability and connection to nature. The resort combines ancient Mayan architectural techniques with modern design principles, creating tranquil spaces that embrace local culture. Nestled along the stunning coastline of the Baja California Peninsula, it enjoys a remarkable setting amidst lush greenery and ocean views. Recognized for its eco-friendly practices, Papaya Playa Project offers a holistic experience that nurtures both body and soul.

Location

Papaya Playa Project is conveniently located 70 km from Aeropuerto de Playa del Carmen, making it easily accessible for travelers. The surrounding area is rich in natural beauty, with nearby landmarks like Paradise Beach and Tulum Archaeological Site. The resort's proximity to these attractions enhances the guest experience, providing opportunities for exploration and relaxation in a serene coastal environment.

Rooms

The resort features a variety of types of accommodations, ranging from intimate cabañas to luxurious beachfront villas. Each unit comes equipped with air conditioning, private pools, and terraces offering either ocean or garden views. Standout features include luxurious amenities such as 500 thread count bedsheets, organic cotton towels, and fair-trade bath products. Additionally, hammocks provide a serene space to relax.

Eat & Drink

Onsite dining at Papaya Playa Project showcases a mouth-watering dinner menu with signature seafood dishes that highlight the region's fresh bounty. Guests can indulge in locally-sourced meats and enjoy expertly curated wines from small wineries recognized for sustainable practices. The dining experience is complemented by organic ingredients and a commitment to freshness, making each meal a celebration of local flavors.

Leisure & Business

The resort offers a wide range of recreational activities and entertainment options. Guests can unwind at the Spa, which provides treatments designed to soothe the mind, body, and soul. Yoga sessions against the backdrop of the Caribbean Sea allow for a rejuvenating experience, while the Temazcal offers traditional Mayan steam baths for a cultural immersion. Various venues can host group events, enhancing the sense of community and connection to nature.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Pool Loft

Max:

2 persons

90 m²

Bed options:

1 King Size Bed

Sea view

Shower

Private pool

room details

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Pool Rooftop Casita

Max:

2 persons

35 m²

Bed options:

1 King Size Bed

Garden view

Shower

Private pool

room details

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Pool Casita

Max:

2 persons

35 m²

Bed options:

1 King Size Bed

Sea view

Shower

Private pool

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Tulum 2.4 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 40.5 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Baggage storage
Private beach
Allergy-free rooms
Currency exchange
Coffee shop
Fire extinguishers
Key access

Sports & Fitness

Yoga class

Guest Parking

Shared kitchen
Electric kettle
Dryer

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's play area

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness center
Solarium
Massage

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Shared kitchen
Electric kettle
Dryer

Location

Km 4.5 Carretera Tulum-Boca Paila, Tulum, Mexico, 77780

Map view

Km 4.5 Carretera Tulum-Boca Paila, Tulum, Mexico, 77780

City landmarks

Beach

Tulum Archaeological Site

2.5 mi

Beach

Sunrise Beach

2900 ft

Carretera Tulum Boca-Paila Km 6 Alumbra

Alumbra Tulum

4600 ft

Museums

Parque Nacional de Tulum

2.5 mi

Caleta Tankha Playa

1.0 mi

Beach

Las Palmas Public Beach

1.3 mi

109 Hectares Km 25

ProKiteTulum Kiteboarding Center

1.5 mi

Beach

Club de Playa El Paraiso

1.6 mi

Beach

Paradise Beach

1.8 mi

Km 1 de la Zona Arqueologica S/N

GO Snorkeling Tulum

1.7 mi

Zona Hotelera Tulum

Playa Maya

1.7 mi

Mall

Super Chedraui

2.1 mi

Beach

Playa Pescadores

1.9 mi

Beach

Tulum Beach

2.1 mi

Calle Osiris Sur 1096

Terreno Expoferia

2.1 mi

Beach

Playa Santa Fe

2.2 mi

Public Building

Casa de la Cultura

2.2 mi

Dunosusa

2.2 mi

Zona Hotelera Tulum

Santa Fe

2.2 mi

TulumMexico

Las Pinturas

2.5 mi

Laguna Kaan Luum

2.3 mi

Store

Mixik

2.3 mi

Calle Polar Poniente n. 105 Entre avenida satelite y Geminis norte

MiNiAtUrE art Gallery

2.4 mi

Gallery

Hernandez Gallery Tulum

2.3 mi

Beach

Playa Ruinas de Tulum

2.5 mi

Aldea Zama

Piramide del Pensamiento Positivo

2.5 mi

Av Tulum S/N

Tulum Underwater

2.3 mi

Parks

Parque Dos Aguas

2.3 mi

Nearby

Gallery

IK Lab

900 ft

Camino Boca Palia a Tulum

Iklab

2000 ft

Restaurants

Papaya Restaurant

200 ft

Km 4.5 Carretera Tulum-Boca Paila Papaya Playa

Kin Toh

900 ft

Carretera Tulum Ruinas Km.5

Tseen-Ja

1000 ft

Carretera Tulum - Ruinas KM.5 Inside Azulik Hotel

Tunich

1400 ft

Carretera Tulum Boca Paila KM 5.5

Mivida Tapas Bar&Restaurant

1800 ft

Carretera Tulum-Boca Paila

Mateo's Mexican Grill

2000 ft

Tulum Beach Road-Boca Paila KM 5.2 Zona hotelera Tulum

Puro Corazon

1800 ft

Carretera Punta Alen Km 5.5 entre Punta Piedra y Zamas

Restaurant Piedra Escondida

2100 ft

Carretera Tulum-Boca Paila Km 3.5 Km 3.5

Moro

1700 ft

Carretera Tulum Bocapaila KM 4 Habitas Tulum

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the resort and would come back

7.6/10

Very good

Rooms

6.0

Location

8.6

Service

6.7

Dining

5.7

4.5/5 based on 2358 reviews

#11 of 227 hotels in Tulum based on Tripadvisor

William

United States of America, January 2025

8.0/10

I had an amazing time at this hotel which was bustling with life during the Full Moon party. The beachfront atmosphere was vibrant and the music was fantastic. I stayed in a private cabana, and although the staff was attentive in some aspects, I did face a few hiccups during my stay, such as minor maintenance issues. Overall, it was a memorable experience highlighted by stunning views and a lively atmosphere.

Rooms

9.0

I stayed in a cabana right on the beach which was perfect for my needs. The design was unique and absolutely charming, giving me that luxurious yet comfortable vibe I was looking for.

Service

7.0

The service had its ups and downs. While Sophia at Guest Experience was fantastic and handled issues promptly, I did encounter some delays with room service which could be improved.

Location

10.0

The hotel's location right by the beach was amazing and allowed easy access to the lively parts of Tulum. I loved relaxing on the beach club, soaking in the atmosphere.

Dining

6.0

The dining experience was hit-or-miss; while some meals were exceptional, I had a particularly long wait one morning for service, which was frustrating.

Facilities

8.0

The facilities were beautiful, especially the beachfront areas and the pool, but the upkeep could use some additional focus from the management.

Benjamin

United Kingdom, January 2025

6.0/10

Our stay had its highs and lows. On one hand, the location was breathtaking with great views and the beach experience was serene. However, the noise from nearby parties disrupted our ability to relax, and the breakfast left much to be desired. Though the service was attentive, the overall value didn't justify the premium rates we paid.

Rooms

6.0

The room was spacious but not as luxurious as I expected from the pictures. There were maintenance issues like a continuously flushing toilet and the safe not working properly.

Service

8.0

The staff was quick to respond to our complaints and went out of their way to assist us with our requests, making the experience more bearable.

Location

7.0

The hotel is set in a stunning location with beautiful ocean views, although it is quite a bit away from the main attractions in Tulum.

Dining

5.0

Breakfast was average at best with a limited selection, and the quality of the dining area could use some upgrades.

Facilities

5.0

The grounds felt worn down, and the beachfront was not as inviting as I had hoped for.

Christian

United Kingdom, January 2025

5.4/10

My stay at this resort was quite frustrating. While the location near the beach is beautiful and the restaurant serves delicious food, the lack of service and maintenance was disappointing, especially for the high price. The rooms, while rustic, felt basic and not well cared for. Overall, I wouldn't recommend this place for the price you pay.

Rooms

5.0

The rooms felt basic given the high price, with shared spaces that lacked privacy. They weren't very clean or well-equipped, and I was disappointed to find no safe in the room.

Service

5.0

Service was lackluster; requests often felt ignored, and there was minimal staff responsiveness. It seemed like they dismissed our concerns due to our age.

Location

8.0

The location is amazing, right by the beach, but the infrastructure feels outdated and neglected.

Dining

7.0

Dining was one of the few highlights. Meals were delicious, but the breakfast experience was poorly managed and took far too long.

Facilities

5.0

Facilities seemed dilapidated and not up to par with what you'd expect at this price range, especially the pool and beach areas.

Alexander

United Kingdom, January 2025

5.6/10

My stay at PPP was a mix of beautiful moments and some frustrating experiences. The beachfront location and lush gardens were stunning, providing a great backdrop for relaxation. However, the room left much to be desired, feeling cramped and not well-equipped for four people. While the service had its highlights, especially with the friendly beach staff, there were considerable shortcomings in the dining experience, particularly regarding cleanliness and food quality. Overall, the hotel had promise but fell short for the price I paid.

Rooms

5.0

The room barely accommodated four adults, with only a small queen bed and a tiny mattress. It had significant issues like leaking during rainstorms and lacking proper amenities for a comfortable stay.

Service

6.0

Certain staff members were particularly helpful, especially Lucho on the beach, but the overall level of service didn't meet my expectations. Not getting timely assistance or clear directions was disappointing.

Location

8.0

The hotel's location at the start of Tulum is quite convenient, with access to cafes and shops nearby, but you'll find that other areas in Tulum offer better options.

Dining

5.0

Dining was pretty poor; the food lacked flavor, and I had a very unsettling experience with the cleanliness of our dinner. The breakfast options were also below average compared to other hotels.

Facilities

7.0

The rooftop pool was a highlight, but beyond that, the facilities felt underwhelming and did not provide the luxury experience I anticipated.

Riley

United Kingdom, December 2024

5.2/10

I had high hopes for my stay, but it fell short in many areas. The location is beautiful, right near the beach, and the rooftop pool is a major highlight. However, the service was disorganized, and the dining experience was quite shocking due to cleanliness issues. Not to mention, the rooms were overcrowded and poorly equipped for a group stay. For the price, I expected a lot more quality and comfort.

Rooms

5.0

The rooms were overcrowded and not well-equipped for the number of guests. We struggled with dim lighting and lack of mirrors.

Service

5.0

Service was inconsistent and unfriendly, with long waits for orders and general assistance, which was disappointing given the resort's pricing.

Location

8.0

The hotel is perfectly situated right at the sea, offering lovely views and proximity to local amenities and beaches.

Dining

5.0

The dining experience was alarming, highlighted by cleanliness issues in the food provided, making it hard to trust the kitchen.

Facilities

6.0

The rooftop pool stands out as a beautiful spot to unwind, but the overall facilities did not meet my expectations for a premium hotel.

George

United States of America, December 2024

8.6/10

My stay was truly delightful at this attractive hotel. The cabana was compact yet charming, providing an incredibly relaxing atmosphere with the stunning views of the Caribbean. The workers were attentive, especially during rainy moments. While the dining options were quite tasty, a broader selection would enhance the experience. Overall, a fantastic retreat, though some aspects could use improvement.

Rooms

8.0

The cabana was adorable and had everything we needed, though it was quite small and minimal on lighting.

Service

9.0

The service was exceptional, particularly from Antonio, who accommodated us beautifully during the rain.

Location

10.0

The hotel was located right by a beautiful pool and offered breathtaking views of the Caribbean Sea.

Dining

7.0

The dining experience was enjoyable, especially the steak tacos, but it felt limited in variety overall.

Facilities

9.0

The facilities, including the yoga sessions and massages, contributed to a tranquil atmosphere.

Michael

United States of America, November 2024

7.6/10

I had a wonderful experience at Papaya Playa Project, where I enjoyed the stunning beach and the beautiful surroundings. The rooms were clean and comfortable, which added to the overall positive vibe. While I found some design flaws in my room, particularly with the shower temperature and lighting, the attentive service made up for it. The dining options could use improvement, as some meals were overpriced and underwhelming. Overall, it was a memorable stay with both great moments and a few areas for enhancement.

Rooms

7.0

The room was clean and well-appointed, but it had some design flaws that affected my comfort, particularly the confusing shower controls and the lack of adequate lighting.

Service

9.0

The service was outstanding; the staff went above and beyond to ensure my stay was enjoyable and responded quickly to requests.

Location

9.0

The location is fantastic, right on the beach and close enough to explore Tulum by bike or cab, striking a nice balance between privacy and accessibility.

Dining

5.0

I found the dining options to be average and somewhat overpriced, with some dishes not living up to expectations.

Facilities

8.0

The facilities are beautiful, especially the beach and the cabanas, although the pool temperature might not be for everyone.

Lester

United States of America, November 2024

9.2/10

We had an incredible experience at Papaya Playa Project, especially after switching from a hotel with construction issues. Our jungle casita with a pool was a dream, and the eco-friendly concept truly resonated with us. The food was fantastic, and the staff, particularly Diego, were phenomenal. However, our friends who attended the NYE party had a completely different experience and felt it was poorly organized and unsafe, illustrating the inconsistency in the hotel's offerings.

Rooms

10.0

The jungle casita was fantastic and felt like a personal oasis with a pool, making up for any previous hotel disappointments.

Service

10.0

Diego went above and beyond to ensure we had a memorable stay, making us feel incredibly welcome.

Location

10.0

The location is stunning, with beautiful beach views and a relaxed atmosphere, making it an ideal spot for a getaway.

Dining

9.0

The dining options were excellent; we loved the shrimp al pastor and the smoothies were top-notch.

Facilities

7.0

The facilities are impressive, particularly the pool and beach area, but some guests mentioned construction issues which were concerning.

Blake

United States of America, October 2024

6.8/10

I had an excellent time at the beach club. The beach beds were incredibly comfortable, and the service from the staff, especially Javier, was outstanding. I enjoyed the delicious appetizers and refreshing drinks. However, my overall stay was marred by serious issues in communication with staff and problems with the hot water in my room. These issues really detracted from what could have been a perfect getaway.

Rooms

5.0

The room had limited lighting, making it frustrating to get ready. There was only one mirror in an awkward spot, and I had issues with hot water throughout my stay.

Service

5.0

While some staff were attentive at the beach, communication was a nightmare at times. I struggled with using the app they recommended, and responses were slow. Additionally, staff left my balcony door unlocked regularly, which was alarming.

Location

9.0

The beach club is in a beautiful location right by the beach, making it a relaxing spot. However, the area could use better signage to help guests avoid abandoned areas.

Dining

10.0

Dining at the beach club was a highlight. The appetizers were fantastic, especially the octopus. The food and drinks provided great value for the day pass I purchased.

Facilities

8.0

The facilities included comfortable cabana beds and a lovely pool area near the beach. They were user-friendly and added to the overall beach experience.

Naomi

United Kingdom, August 2024

5.0/10

My experience at the hotel was disappointing overall. While the location near the beach is great, and the casita with a pool was a nice touch, the service and dining left a lot to be desired. After paying a premium rate, I expected much better amenities and a cleaner dining environment. I wouldn’t recommend this place based on my stay.

Rooms

5.0

Our Jungle Casita had a pool, but it was poorly maintained, with various issues like a constantly running toilet and broken safe.

Service

6.0

Service was inconsistent; while some staff were helpful, others seemed overwhelmed, and we had to wait a long time for basic services like extra water.

Location

7.0

The hotel is right on the beach, which is convenient, but the surrounding area doesn't compare to the better-maintained beaches nearby.

Dining

5.0

Dining was a nightmare! We encountered infested food and the breakfast was below average considering the price.

Facilities

5.0

Facilities were generally underwhelming and not well-kept, with noise and cleanliness issues that affected our experience.